Our Canadian Story
While Ebix CRM’s name recognition has seen recent new
growth in Canadian financial services, the company’s
heritage in Canada dates back over 15 years to the days
of the “captive” insurance sales forces.
As a result,
many life insurance agents have been using Ebix CRM’s
Client Data System (CDS) software for CRM and practice
management for years without even knowing it, as most
insurers provided the solution to their agents as a
custom version under a different name. CDS remains in
use by thousands of Canadian advisors to support their
wealth management and insurance advisory practices.
With the shift to wealth management in Canada,
advisors have developed valuable relationships within
the IIROC, MFDA, Insurance, and Banking silos, creating
more complex distribution relationships and a demand for
more advanced software. To address this changing need,
Ebix CRM introduced a Canadian version of its web-based
SmartOffice solution in 2005. With the introduction of
SmartOffice, Ebix CRM offered Canadian advisors an
alternative to less proven and often unviable software
vendors who had left the business, leaving their many
clients in search of a proven and stable solution for
the long term.
Today, Ebix CRM thinks globally but acts locally
within Canada, earning respect as a local business
partner for Canadian advisors, agencies, and
wholesalers. Ebix CRM has made
significant improvements to SmartOffice to deliver
solutions that address the specific needs of the
Canadian wealth management market.
In 2006, Ebix CRM established a Canadian data centre
in Mississauga to eliminate all PIPEDA data privacy
concerns and added a second data centre in Vancouver in
2009. The company also incorporated a Canadian
subsidiary in 2006 and acquired certain assets from
London, Ontario-based CPU Management, including its
flagship product, CPU Tracker, which was used by a fair
number of Canadian life insurance advisors and producer
groups. Ebix CRM welcomed this new client base over to
SmartOffice, providing our new users with the
sustainable vendor viability and product evolution they
can confidently keep building their practices upon.
Ebix CRM continues to enhance our local Canadian
presence and capabilities to deliver long-term business
value to advisors, agencies, and wholesalers nationwide.